At Hampstead Florist, we take immense pride in our reputation as a trusted local florist providing fresh, beautiful flowers to households and businesses in Hampstead and the surrounding area. Your satisfaction is at the heart of everything we do, and our fresh flower guarantee ensures you can order with total confidence. Whether you’re sending a thoughtful bouquet or brightening your own space, we promise that every arrangement leaves our shop at the peak of freshness and beauty.
On the rare occasion that your flowers arrive damaged or not in optimal condition, please let us know as soon as possible. Simply contact us within two days of receiving your delivery, providing a description and photo evidence of the issue. We review each case promptly so we can ensure a fair and speedy resolution, as we wish for every customer to experience the freshest blooms from Hampstead Florist.
We guarantee that our flowers will remain fresh for a minimum of five days from the day of delivery, assuming that the care instructions provided are followed. This commitment to freshness is part of what sets us apart as a leading florist in Hampstead. Should your flowers wilt or expire prematurely despite correct care, reach out to us within this five-day window for support and solutions.
If you experience any issue with an order that falls within our freshness guarantee or damaged-on-arrival policy, we offer two convenient solutions:
Your happiness is our top priority, and we strive to resolve any issues in a hassle-free and fair manner.
If you are dissatisfied with any aspect of your Hampstead Florist experience, we encourage you to voice your concerns. Please contact us within five days of your delivery so we can address your complaint efficiently. Clearly outline the nature of your issue and include supporting details if relevant. Our customer care team will thoroughly investigate and respond with a proposed resolution as quickly as possible. We are committed to making things right and learning from every piece of feedback we receive.
Hampstead Florist is passionate about building lasting relationships within our community. For years, we’ve served local households and businesses, providing fresh flowers crafted with care and an unwavering commitment to customer satisfaction. Our comprehensive returns, refunds, and complaints policy reflects our promise to be your reliable Hampstead florist—every order, every time.
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