Hampstead Florist Online Flower Delivery Terms & Conditions

Introduction

Welcome to Hampstead Florist. These Terms & Conditions (hereafter referred to as "Terms") outline your rights and responsibilities when using our website to purchase fresh flowers and related products for delivery in Hampstead and the surrounding areas. By placing an order on this website, you agree to be bound by these Terms. Please read them carefully before proceeding with your purchase.

Eligibility and Scope of Service

Hampstead Florist provides online flower ordering and delivery services tailored for customers located in Hampstead and neighbouring regions. These Terms apply to all users and customers who place orders for delivery within our service area, including surrounding locations. By using this service, you confirm that you are at least 18 years old and legally eligible to enter into binding contracts in the United Kingdom.

Order Process

Placing an online flower order with Hampstead Florist is simple and secure. The following steps detail the order process:

• Product Selection: Browse our online catalogue and select the items you wish to purchase. Full descriptions, prices, and, where possible, images are provided for each product. Please note that flowers are a fresh product and seasonal variations may occur.
• Personalisation: For specified products, you may add personal messages, select bouquet sizes, or indicate colour preferences. We will do our best to accommodate such requests within practical and seasonal confines.
• Delivery Details: Enter accurate delivery address details, including recipient contact information. You are responsible for ensuring all details are correct to avoid any delivery issues.
• Order Review: You will have the opportunity to review all aspects of your order prior to confirmation. Please double-check all details carefully.
• Order Confirmation: Once payment is received, we will send you written confirmation of your order. This confirmation serves as acceptance of your order and forms a legally binding contract between you and Hampstead Florist.

We reserve the right to decline orders at our discretion, including in cases of suspected fraud, insufficient stock, delivery area restrictions, or if we are unable to fulfil your requirements.

Payments

All prices listed on the Hampstead Florist website are in Pounds Sterling (£) and include VAT where applicable. Delivery charges, if any, will be clearly stated before checkout.

• Payment Methods: We accept major credit and debit cards, as well as other secure forms of online payment presented at checkout. Payment must be made in full at the time of ordering.
• Payment Security: All online transactions are processed using secure encryption protocols to protect your personal and financial information. We do not store card details on our website or servers.
• Payment Confirmation: Upon successful payment, you will receive a receipt and order confirmation sent to the email address provided during checkout.

If your payment fails or is declined by your card provider, your order will not be processed. Should this occur, please attempt the payment again or use an alternative payment method.

Delivery Policy

Our delivery service is designed to ensure your flowers are delivered as fresh as possible across Hampstead and its surrounding areas. Please review the delivery details provided below:

• Delivery Areas: We deliver throughout Hampstead and nearby locations. Orders placed for delivery addresses outside these areas may be declined or subject to additional terms.
• Delivery Times: Deliveries are made during our normal business operating hours, typically Monday to Saturday. Same-day delivery services may be available if orders are placed before the specified daily cut-off time, subject to stock availability.
• Missed Deliveries: If the recipient is unavailable at the time of delivery, we may attempt to leave the flowers with a neighbour or leave a delivery note with instructions for re-delivery or collection. Please provide clear delivery instructions at checkout to facilitate successful delivery.
• Force Majeure: While we strive for timely deliveries, occasional delays may occur due to unforeseen circumstances such as extreme weather, road closures, or other factors beyond our control. In such events, we will make efforts to communicate delays and offer alternative solutions where possible.

Cancellation Policy

You have the right to cancel your order with Hampstead Florist, though conditions may apply based on the timing and nature of your order:

• Timing: Cancellations are only accepted prior to the preparation or dispatch of your order. Due to the perishable nature of flowers, once an order has been prepared or sent out for delivery, it cannot be cancelled or refunded.
• Requesting a Cancellation: To cancel, you must provide your order details as soon as possible. We recommend reviewing all order details carefully before confirmation to avoid potential issues.
• Refunds: Where a cancellation is accepted, refunds will be processed using your original payment method. Please allow up to five business days for the funds to appear, depending on your bank’s processing times.
• Non-Refundable Items: Personalised or custom-made flower arrangements may not be eligible for cancellation or refund once preparation has begun, unless the item is defective or not as described.

Amendments to Orders

If you need to make changes to your order (such as delivery details or recipient information) after confirmation, please notify us immediately. Amendments may be possible if the order has not yet been prepared or dispatched. We will try our best to accommodate such changes but cannot guarantee alterations once the order is in progress.

Substitution Policy

Fresh flower arrangements are subject to seasonality and availability. While we endeavour to create your order as pictured and described, on rare occasions substitutions may be required. If a particular flower, colour, or container is unavailable, we will substitute with a similar item of equal or greater value, aiming to maintain the overall style, theme, and value of your arrangement. We will make reasonable efforts to contact you about significant substitutions wherever time permits.

Returns and Quality Issues

We take pride in the quality and freshness of our flowers. If you are dissatisfied with your order for any reason, including damage or substandard quality, please contact us as soon as possible (ideally within 24 hours of receipt). Photographic evidence may be required to assess the condition. Depending on the nature of your complaint, we may offer a replacement, refund, or alternative resolution at our discretion.

Please note that a certain level of variation is natural due to the perishable nature of flowers. Care instructions will be provided to help extend the life of your bouquet.

Limitations of Liability

To the maximum extent permitted by law, Hampstead Florist’s liability for any claim arising from your order, including non-delivery or defective products, shall not exceed the value of the order in question. We accept no liability for:

• Indirect or consequential loss, including but not limited to loss of enjoyment, emotional distress, or inconvenience;
• Loss arising from incorrect or incomplete delivery details supplied by you;
• Delays or failure caused by events outside of our control (force majeure).

Nothing in these Terms excludes or limits liability for death, personal injury caused by our negligence, fraud, or any liability which cannot be excluded by law.

Customer Responsibilities

As a customer, you agree to:

• Provide accurate, complete, and current information for all orders;
• Promptly communicate any issues or changes regarding your order;
• Follow all care instructions provided with your flowers;
• Use the website and its content for personal, non-commercial purposes only.

Intellectual Property

All content found on the Hampstead Florist website, including images, designs, logos, and written material, is the intellectual property of Hampstead Florist or its licensors. You may not copy, reproduce, or use our content for any purpose without prior written consent.

Privacy and Data Protection

Your privacy is important to us. Personal data collected during the order process will be handled in accordance with applicable UK data protection laws and used solely for the purpose of processing your order and improving our services. We do not share your data with third parties except where required by law or for order fulfillment (such as with delivery couriers).

Changes to These Terms

Hampstead Florist reserves the right to update or modify these Terms at any time. Revised Terms will apply to all orders placed after the date of publication. It is your responsibility to check the Terms regularly. Continued use of this website constitutes acceptance of updated Terms.

Governing Law and Jurisdiction

These Terms and any disputes arising from or relating to your contract with Hampstead Florist shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or their subject matter.

General Information

If any clause or provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, such provision shall be deemed struck out but the remaining provisions will remain in full force and effect.

These Terms constitute the entire agreement between you and Hampstead Florist regarding your use of this website and your order. No other statements or representations, written or oral, shall be binding unless made in writing and signed by an authorised representative of Hampstead Florist.

Contact & Customer Support

For any questions or concerns relating to these Terms, your order, or the online flower delivery service, please refer to our website's contact page or get in touch through the provided contact form. Our team is committed to assisting customers in Hampstead and surrounding areas with all matters relating to flower orders, delivery, and support.

Thank you for choosing Hampstead Florist for your online flower delivery needs in Hampstead and beyond.